What is the recommended way to manage inactive users?

What s the recommendation to manage inactive users so that the count does not get too high?  In an organization with thousands of employees, there could be projects with large number of users who could then become inactive once the project is done.  They should not be deleted as they have issues assigned.  How to best manage this so the number of inactive users does not reach the cap (ie. in cloud instance max users is 2000 and this could be breached after a couple of years).  Looking for process recommendations for when users are no longer needed in the system,

1 answer

Tonya you may find some helpful insights in https://answers.atlassian.com/questions/37544117

Yes, that makes sense.  Our situation is we have a server hosted configuration with 11 years of history and 2200 inactive users.  We're trying to migrate to a cloud instance where the max users is 2000.  So, I'm wanting to clean up the user list and avoid getting to this many inactive users again.  Any suggestions?

In the past with JIRA Server I was able to reassign any unresolved issues that were assigned to the Obsolete Users Group to an active user https://answers.atlassian.com/questions/92277

I'll be watching for new information in other responses and or your findings with JIRA Cloud



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot