What is the recommended approach for exporting issues with the associated comments from JIRA OnDemand?

Our customer would like a backup of their issue repository with all associated comments.

What is the recommended approach for exporting issues with the associated comments from JIRA OnDemand?

2 answers

2 votes
Mauro Badii Atlassian Team Dec 17, 2013

All information regarding that can be found at:
Backing up and exporting data

And if they are worried about OnDemand automated backups:
About Your Data

Cheers!

Thank you for the reply. I confirmed that comments are included in the backup XML. Is there associated information or documentation for limiting the data to a single client?

I'm not really clear what you're asking, here; there is no concept of client in JIRA. The backups are all-or-nothing from OnDemand, there's no way to limit the XML backups.

By client, I meant "project". Simply put, I'm looking for a way to export all issues for a project, with their associated comments, from JIRA OnDemand, then ship the backup to a client where he can import them into a local instance of JIRA.

An all or nothing backup makes this more difficult.

Mauro Badii Atlassian Team Jan 01, 2014

You could import on a temporary instance, delete all other projects and export again ;)

Would that work? Cheers!

Thanks, not ideal, but at least it's an option.

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