What is the difference between troubleshooting and how to articles?

This question is in reference to Atlassian Documentation: Getting started for service desk agents

Ask your question here...

1 answer

1 accepted

Accepted Answer
0 votes
Joe Pitt Community Champion Sep 06, 2016

Troubleshooting is when you believe it is configured/setup correctly but it doesn't work as expected and you need to figure out if you did something wrong or something is broken in the case of hardware. How to articles tells you how to configure or set it up.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,514 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you