What is the difference between troubleshooting and how to articles?

This question is in reference to Atlassian Documentation: Getting started for service desk agents

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Joe Pitt Community Champion Sep 06, 2016

Troubleshooting is when you believe it is configured/setup correctly but it doesn't work as expected and you need to figure out if you did something wrong or something is broken in the case of hardware. How to articles tells you how to configure or set it up.

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