I want to start using JIRA to create support tickets when customers get in touch with us.
Our customer data is in our CRM system (http://www.superoffice.com/). We have the version of the CRM system where we host this on our servers, and we also host JIRA on the same server. The database used for the CRM system is MSSQL.
I would like the show this information from our CRM in JIRA: Company name, contact person, phone number for company and contact person, e-mail address for company and contact person.
Does anyone have any suggestions for how I can do this in the best way?
You can interface your database with Jira using a scripting plugin like jss or jjupin or others
And you can use the database value field plugin.
In our company we have used the jjupin to get informations customer from our ERP luike name, tel,...
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