organization is available now and I use it (at least in cloud). What this allows is that your customer can see all requests submitted after it is enabled. You can create a single organization per customer or multiple organizations per customers (say if you wish to create groups w/in an org.). Note, you may wish to disable the option that results in sending an email to all customers in an org whenever a customer in that org creates/comments on a ticket (lots of spam otherwise). This is done under project>project settings>customer notifications>organization added --> set to disabled.
if this answers your question you may wish to indicated it as answered so as to help future admins.
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