organization is available now and I use it (at least in cloud). What this allows is that your customer can see all requests submitted after it is enabled. You can create a single organization per customer or multiple organizations per customers (say if you wish to create groups w/in an org.). Note, you may wish to disable the option that results in sending an email to all customers in an org whenever a customer in that org creates/comments on a ticket (lots of spam otherwise). This is done under project>project settings>customer notifications>organization added --> set to disabled.
if this answers your question you may wish to indicated it as answered so as to help future admins.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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