What is the JQL to check that there has been an update or comment after ticket was closed?

Rhea Vargas November 30, 2017

What is the JQL to check that there has been an update or comment after ticket was closed? 

1) Issue X is created by A (customer) 

2) X is processed and resolved by B (agent)

3) 1 week has passed since the ticket is resolved.

4) Issue is later commented on by A

 

1 answer

1 accepted

1 vote
Answer accepted
Warren
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 1, 2017

Hi Rhea

My first thought is that you would compare the date the issue was resolved with the date that it was updated. But ... standard JQL doesn't allow you to compare dates. You may need to consider an add-on, but I don't know anything about them

Rhea Vargas December 1, 2017

Yes that's right. Ohhh thank you for your help! :)

Suggest an answer

Log in or Sign up to answer