What is the JQL to check that there has been an update or comment after ticket was closed? Edited

What is the JQL to check that there has been an update or comment after ticket was closed? 

1) Issue X is created by A (customer) 

2) X is processed and resolved by B (agent)

3) 1 week has passed since the ticket is resolved.

4) Issue is later commented on by A

 

1 answer

1 accepted

1 vote
Warren Levy Community Champion Dec 01, 2017

Hi Rhea

My first thought is that you would compare the date the issue was resolved with the date that it was updated. But ... standard JQL doesn't allow you to compare dates. You may need to consider an add-on, but I don't know anything about them

Yes that's right. Ohhh thank you for your help! :)

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