What is needed to link Confluence Knowledge Base to Jira Service Desk

I have an application trust link between Jira an Confluence. I also have the Space linked to Jira.

Confluence uses the userdatabase of Jira. And I think I have it setup wide open.

But I cannot add the Knowledge Base space to the Jira Service Desk. What could I be missing ?

3 answers

0 vote

Known bug for JIRA Service Desk 1.2 and above as pointed in https://jira.atlassian.com/browse/JSD-324

However, some users cannot reproduce the problem and have it working. Could you let us know the configs for your Application link? What is enabled and what is not? Some users also mentions that it work on the latest version of JIRA, so we'd like to know your version as well.

Jia version - 6.2

Confluence - 5.4.2

As per JSD-321, conflunce should be 5.4.3

Will it work if upgrade confluence.

Are you using OAuth or Trusted Application? If you are using OAuth, then it is advisable to upgrade since there is a problem with OAuth plugins (did not startup) on Confluence 5.4.2.

I'm using trusted application.

If i'm changing it to oath then it is thworing error:

Client must be authenticated to access this resource

This issue has been resolved by removing from trusted application and adding it again

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