What is expected JIRA / Agile OnDemand pageload times?

Hello,

We are experiencing truly horrible OnDemand performance, it has always been sort of sluggish but recently it seems to have turned really bad. Before doing the extensive reporting suggested on https://confluence.atlassian.com/display/ONDEMANDKB/JIRA+or+Confluence+OnDemand+Instance+is+Running+Slowly, we would like to get an idea about what to expect.

Our team is primarily located in Denmark, we use modern hardware and latest browsers. We have a 1 Gbit/s Internet connection and no performance problems in general. We see page load times typically about 10 seconds but very often between 15 and 30 seconds! It is horrible to work with. Simple kanban boards and dashboards.

Thanks in advance for hints about what to expect!

Ulrik

1 answer

0 vote
Jason Worley Atlassian Team Jul 27, 2014

Over 10 seconds may indicate problems. Given in your case things are gettign worse, then it might be a data issue. For example, we've seen cases where comments in JIRA issues can slow things down if pasting in SQL result sets or code, etc. In those cases we recommend putting the comments into attachments. Support can run a query to determine the size of your JIRA issues. Open a support case and if possible, include a HAR file. Even better if you could generate a HAR file, wait about 20 minutes and generate another HAR file so can see if you are caching (look for 304 Not Modified). If caching is happening correctly, the second HAR should indicate better overall load times. Take a look at our instructions here to proceed:

https://confluence.atlassian.com/display/ONDEMANDKB/Generating+HAR+File+For+Performance+Troubleshooting

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot