Hey guys...all set.
It's as simple as ctrl+v (paste) on the issue details page. See below...
Thank you for reaching out to Atlassian Cloud Support. The error you are running into is actually a new feature that was just released for JIRA cloud. Sorry for the confusion this has caused as the documentation was not updated to reflect this and the new feature was not added to the release summery page.
The attach Image option in the drop-down menu was merged with the attach File option for the browse for file option, and the Past screenshot to a ticket was added to the issue View screen directly. This is intended to reduce the number of steps necessary to attach screenshots to a page.
The steps are now:
Attaching a Screenshot via File picker:
Attaching Screenshot from clipboard:
Additionally I am Working on updating the Documentation now to reflect this new feature, and again sorry for the confusion this has caused.
Not really working here - I use the "basic" Jira in the cloud and if opening it in Edge (Windows10) just CTRL+V will not paste the snapshot (taken with snipping tool) in the ticket and if I click on "add file" I need to save it locally first. The "attach screenshot feature used to allow me to attach snapshots taken with the snipping tools without having to save them locally first (good to avoid cluttering the image folder on the hard drive)
I am still having trouble adding my screenshots. When I mark a task as Done, I should be able to paste a screenshot of the completed edit in the DONE comment box -- but I can't. So I have to Save then add a Comment and paste the screenshot there instead. This results in a second email going out to team members and requires an extra step for me. This is happening in both Kanban and Dashboard mode. Please fix. Likewise, when I Create Issue, I should be able to add screenshots by clicking or dragging into the description or attachment field. I am unable to do either, so have to add a Comment and attach screenshot there instead. Please restore old functionality. I liked it better.
I was very sad when I saw that the "Attach Screenshot" action/dialog was gone. I understand that you can paste directly in to the issue details screen. However, the paste feature has several disadvantages when compared to the Attach Screenshot dialog...
I would understand if the paste feature was added in addition to the "Attach Screenshot" feature, but why was the Attach Screenshot dialog removed? It was, and still would be, a great feature!
Lastly, where is the best place to submit a suggestion to Atlassian to bring back the Attach Screenshot dialog/action?
Ctrl + V feature does not work smoothly at-least the firefox browser. We have to try Ctrl V several times to get the Attach Screenshot dialog to appear. This is very frustrating and resulting in loss of productivity where one user has to attach around 20 images on a daily basis.
Could you please keep the new feature + put the More > Attach Screenshot menu back ?
It actually did work from me.
I did the following
1) Took a screenshot of my second monitor with "ctrl + alt + prnt screen"
2) Clicked somewhere on the ticket just to make sure it was the "active" window
3) Did ctrl + v and it pasted it with the name "image - date time stamp"
I just noticed this as well. I've had 5 emails come in first this this morning about it from staff. We relied on this feature heavily for QA and creating stories. We are on the Cloud version. There was an update this weekend because many of the issue type icons have changed.
I just submitted a ticket for this. I'll keep you posted based on what I hear.
The new feature is nice, but I must have the auto rename screenshot back.
Now with the new updated version JIRA v7.0.0-OD-02-247, i must save the screenshot with a desired name on my local computer before i can upload it on Jira. This process takes so much more time for me.
I need to have the old feature back, or maybe a mix of both work if possible.
See my comments here
Does this work for Firefox? This only seems to be working in Internet Explorer for me.
Using the latest JIRA software/service desk and only works in Internet Explorer. Some user's Internet Explorer doesn't even work.
What are the system/browser requirements to use this feature?
Notes - I have disabled pop-up blocker and made sure it is a trusted site. Still not working.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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