Hi Stephen,
Please see: https://answers.atlassian.com/questions/14202168 and https://jira.atlassian.com/browse/CLOUD-7806 for more details.
Please raise an issue with us and we can fix that for you.
Cheers,
Clarissa.
Atlassian took the (rather odd and annoying) decision to turn off JIRA Classic for a lot of Cloud users.
Raise a support request at https://support.atlassian.com and they will re-enable it for you
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