What does "issue linking" do?

Hi,

I currently have the case that an issue created in project A causes a follow up issue that needs to be resolved by project B.

In order to make the relationship transparent I was thinking about adding  a single line text field, so that the issue creators just type in the related issue ID.

However, I also became aware of the issue linking feature and the ability to add an issue link field into the issue type screen.

My question is however:

If I choose a value for "This issue" and select the affect issue ID, what happens? is it more of informative/ descriptive nature or does JIRA link issue technically, so that e.g. closing a linked issue will also close the other issue? 

1 answer

1 accepted

Hi Kian Pariwar

A link is just a relationship between two issues and without adding functionality to JIRA that is all it is. But it is very useful for providing quick links between issues and navigating. Any action on either issue would be isolated to that issue.

Taking your example further I would suggest setting up a custom issue link type.

Name - Issue/Problem link
Outward link - Issue part of Problem
Inward link - Problem affects Issue

in this way you can have very clear descriptions of the relationship to help your users.

thanks for the clarification and the helpful suggestion.

Thanks for accepting my answer. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,149 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot