What does Support Period 12 month, 36 month in a quote mean and so on

If I buy licenses are they perpetual or will expire after support ends?

If support means license itself then I simply can buy license for as long as three years, right?   


Thank you,



1 answer

0 votes

Hi Alex,

The license will continue to work on Confluence, but once it expires you will no longer be able to update or upgrade Confluence, and your support eligibility will drop off.

You can always continue to receive support through Community, but keep in mind that once your Confluence version reaches End of Life, you will want to upgrade it.

Let me know if this helps.

Kind Regards,


Hi Shannon,

OK, as I understood I need to be able to update/upgrade and getting the support, in this case all I need is just to renew the "support period" every year, meaning I don't need to pay full licenses price yearly in order to continue using the software. Then how much would support renewal per one license cost, you can give me percentage rate if it's easier?  I'm just trying to figure out what are the best options available for "support period" whether to pay every year, like "auto-renew" or maybe to get 24-36 month or so...

Thanks again,





I'm waiting for your response before submitting the quote...

Ann Worley Atlassian Team Nov 14, 2017

Hi Alex,

The software maintenance renewal price depends on how many users are being licensed. Here are links to pricing for Jira Core and Confluence:

How much is it to renew my Jira Core software maintenance?

How much is it to renew my Confluence software maintenance?

Please let me know if I can help with anything else as you prepare to submit the quote.



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot