What does JIRA update from an Email?

I was looking at this information from the following link and wanted to know what exactly does the JIRA update using this example and is there a way to create an Issue via email to have an ID in a custom field?


1 answer

1 accepted

Hello Ciaren,

IF you are asking whether we can create an issue or a comment from an email- then of-course we can. But, if you are looking for more complex things like defining something (in the email) for a custom field, then it is not possible. You can refer the previous answers for more details:




Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

200 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you