What does JIRA update from an Email?

I was looking at this information from the following link and wanted to know what exactly does the JIRA update using this example and is there a way to create an Issue via email to have an ID in a custom field?

https://confluence.atlassian.com/display/JIRAKB/How+JIRA+Updates+Issues+from+Email

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1 accepted

Hello Ciaren,

IF you are asking whether we can create an issue or a comment from an email- then of-course we can. But, if you are looking for more complex things like defining something (in the email) for a custom field, then it is not possible. You can refer the previous answers for more details:

https://answers.atlassian.com/questions/203905/example-of-email-format-to-create-jira-issue-via-email

Thanks,

Michael

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