What do you consider "users" when paying licenses?

You guys have a per-user payment structure, but I would like to know what a user is? If we open up service desk to the public and anybody can post, then is whoever registers a users? (I'm firstly assuming Service Desk can be open to the public?)

What abour read-only users? For source code for example?

Please elaborate on the different products and users.

Many thanks

1 answer

1 accepted

1 vote

A user is someone who has an account that can log in. So yes, whoever registers is a user. That's about it really.

Atlassian are looking at changing this model for the Service Desk though, and very soon, as it doesn't really work for cases where your "users" are a large group who just need a helpdesk (e.g. 10 people supporting 10,000 people who have no other use for Jira)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

511 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you