What do you consider "users" when paying licenses?

[mmihajlovic]

You guys have a per-user payment structure, but I would like to know what a user is? If we open up service desk to the public and anybody can post, then is whoever registers a users? (I'm firstly assuming Service Desk can be open to the public?)

What abour read-only users? For source code for example?

Please elaborate on the different products and users.

Many thanks

[Nic Brough -Adaptavist- · Accepted solution]

A user is someone who has an account that can log in. So yes, whoever registers is a user. That's about it really.

Atlassian are looking at changing this model for the Service Desk though, and very soon, as it doesn't really work for cases where your "users" are a large group who just need a helpdesk (e.g. 10 people supporting 10,000 people who have no other use for Jira)