What do you consider "users" when paying licenses?

You guys have a per-user payment structure, but I would like to know what a user is? If we open up service desk to the public and anybody can post, then is whoever registers a users? (I'm firstly assuming Service Desk can be open to the public?)

What abour read-only users? For source code for example?

Please elaborate on the different products and users.

Many thanks

1 answer

1 accepted

1 vote

A user is someone who has an account that can log in. So yes, whoever registers is a user. That's about it really.

Atlassian are looking at changing this model for the Service Desk though, and very soon, as it doesn't really work for cases where your "users" are a large group who just need a helpdesk (e.g. 10 people supporting 10,000 people who have no other use for Jira)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

64 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you