What do I need to do to get Jira Toolkit messaging working properly...?

[Adam Grace]

Hi all,

I'm very green when it comes to JIRA plugins. I've learnt a lot through trial and error, however I've arrived at a point where nothing I do with JIRA Toolkit works.

I want to create a Message Custom Field at key points in my workflow to instruct the user on what they need to do.

I don't know the difference between the Message Custom Field (view) and Message Custom Field (edit).

So far I've;

• Installed the plugin via the plugin manager.
• Rebooted JIRA
• Added two Message Custom Field (view and edit)
• Applied them to a screen (QA Pass)
• Re-indexed JIRA
• Applied the workflow to the project
• Arrived at the transition where the message should appear, and see nothing.

Am I missing a vital step here, of have I found a bug. I've uninstalled and reinstalled the plugin, triple checked all my steps. Searched online for the last 24 hours.. i Cannot see the cause...

I really need help here :(

[Joe Pitt]

The view and edit message fields appear on the view and edit screens as defined in the issue screen scheme. They don't appear on transition screens.

[Jobin Kuruvilla [Adaptavist]]

Ah right. Here is the ticket: https://studio.plugins.atlassian.com/browse/JTOOL-63

[Adam Grace]

When you say they won't appear on the transition screen do you mean the third screen I attached above? If so, how is this different to the way Atlassian use it in their create issue screen (see below)

[Dave Donnelly [Sensata]]

Might this be similar to what you are requesting?:

https://answers.atlassian.com/questions/12541/can-i-display-instructions-in-a-text-field-on-workflow-transition-screens

[Adam Grace]

I've already seen (and replied) to that thread. I've tried what he suggested, and nothing seemed to work.

[Dave Donnelly [Sensata]]

See that now. Sorry - missed that Adam. My thread was on JIRA 4.3.4 must be something different in v5. Hope you get sorted.

[Adam Grace]

No worries David. I'm sure I'm doing something wrong.. others that have asked about this seem to have solved it. I wish there was a youtube video or some kind of tutorial.. I feel more and more stupid

[Joe Pitt]

I believe the create screen counts as an Edit screen.

[Adam Grace]

I see, so techincally.. what I want to achieve (instructions during transitions) is not currenctly doable? That link above (to the Jira bug/feature request) is closed now.. :(

[Jobin Kuruvilla [Adaptavist]]

Under configuration of the field, have you edited the default value and added your message?

[Adam Grace]

I haven't put anything in there.. I didn't even know there was such an option. The default value is blank. what do I enter here?

[Jobin Kuruvilla [Adaptavist]]

You click on Configure Custom field and Edit the default value. But as Joe said, you will get it working only on Edit and View screens it seems.

See http://confluence.atlassian.com/display/JIRA/Configuring+a+Custom+Field#ConfiguringaCustomField-DefaultValue

[Jörg Lang]

I have the same issue.

Any update on this?

I have defiend "default value" and nothing is shown :(

Im using 5.0.2

[Adam Grace]

Sorry Jörg, I never solved this.

[Jörg Lang]

that's bad :( thanks for letting me know