What do I have to have the plugin installed Service desk in an installation of 500 users JIRA server?

 

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Um, install it?

If you're on Cloud, go to your management account and add it.

If you're on a JIRA 6 Server (or below), install it from "manage add ons", and get a licence for the agent users in your my.Atlassian account.

If you're on a JIRA 7 Server, install it from "manage applications", and get a licence the same way

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