Is there a way that the clients fill/update the information about their environment before raising tickets? like a plugin etc
Hey Ahmed,
The client info feature is included in the Capture for JIRA plugin.
It is a checkbox that when checked will add some client info to the issue.
Marketplace listing: https://marketplace.atlassian.com/plugins/com.atlassian.bonfire.plugin/server/overview
Hope this helped you out!
Cheers,
// Svante
Hey Svante,
Thank your help. I watched the tutorial video about the plugin and skimmed the guide. It is a great tool for the client to easily raise an issue.
Customer feedback is a bit worrying.
I can see that we can create our variables and share that template with clients.
Cheers,
Ahmed
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