Sorry, I wasn't clear, I mean how would you like to be contacting them in the future?
Email can be done easily, you can set up notifications and subscriptions. There's some additional stuff you can do if email is the route too, with add-ons. For IM, which one(s) are you using? JIRA will do HipChat off-the-shelf, and it's not hard to connect it to others, but we can't really explore that until we know which one(s) you might use.
Hmm, you'll need some form of gateway for SMS or paging I believe, and if you want to post into Glip or Hangouts, you'll need to find or write some thing to poke data into them. If they accept webhooks (a url with structured data) though, that would be really easy
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