What application install?

We recently bought a package containing Jira Software (10 users), Jira core (10 users) and Jira service desk (3 agents). If this was purchased with the only reason to support the users of my internal network, which of these should I install?

So far I installed Jira service desk on the server and it only allows me to register up to 3 users, I access them (the service agents) from the server ip followed by port 8080, now how can I make the staff Of the company access the platform so you can post your problems?

2 answers

0 votes
Jack Brickey Community Champion Dec 22, 2016


it would be good to have a. It more info. It sounds like you want to use this for internal IT ticket reporting and resolution. If that is the case Inwould recommend JSD. Given your scenario you will have 3 licenses to be assigned to your IT engineers and they will be able to work on all of the incoming issue from your "customers", in your case all internal employees. 

So I can run jira service desk that can not do jira software?
How will my internal network users join the Jira system? Should I create a user on the server for each of them? Or what will be your login?
0 votes
Jack Brickey Community Champion Dec 22, 2016

If you use JSD the users will be added as customers which are free. They have limited capabilities as customers. The can open tickets, comment and resolve (if you allow them to do so). They cannot log into JIRA as a agent can but the can access a help desk portal. These users can be added in one of a couple of ways: the admin or agent can add them or you can set up public signup whereby they will be added the first time the send in an email request. The documentation does a good job of explaining the details. If your users need 'full' access to JIRA for other purposes then likely you will want to go w/ JSW, but that doesn't sound like your use case.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,164 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you