Weird things happening with Jira backlog losing stories

Paul Clarkson
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November 11, 2024

All our stories have disappeared from the sprints in backlog view, except the backlog itself.

If you drag a story up to a sprint it adds it.

2024-11-12_14-56-52.png

Note the story now in the sprint above the backlog.

Then if you refresh the browser it does this:

2024-11-12_14-58-40.png

Completely gone according to the backlog view.  If I open the story its still in the sprint.  If I view active sprints its fine.  If I view issues and apply a filter to show my sprint its all good.

Sometimes a refresh brings everything back in the sprints.  But its patchy and can sometimes disappear again before your eyes, so its not a filter somewhere.  All of us are seeing the same behaviour so its not my browser / my computer.

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Bill Sheboy
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November 12, 2024

Hi @Paul Clarkson -- Welcome to the Atlassian Community!

There was a symptom related to this behavior a few weeks ago, apparently related to the UX changes and those new, annoying "issue updated..." messages: https://jira.atlassian.com/browse/JSWCLOUD-27351

The defect indicates it was fixed two weeks ago.  One way to check if this is related is to select the Backlog button on the left side of the page and see if the issue displays correctly.

 

I recommend working with your Jira Site Admin to submit a support ticket for this: https://support.atlassian.com/contact/#/

When you hear back from Atlassian, please post what you learn to benefit the community.  Thanks!

 

Kind regards,
Bill

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