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Weird error - Status is "In progress" accroding to the history but actually the issue is Open

Rumceisz
Rumceisz August 9, 2012

Hi All,

just now we met a problem: a status was changed from "Open" to "In progress". But the issue is still Open!!

See the attached screen.

Can you please tell me what is the problem here?

Thanks a lot in advance!

Realpolitik

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Radu Dumitriu
Radu Dumitriu
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August 9, 2012

There's an inconsistency in the database, for sure. Run the integrity checker.

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Rumceisz
Rumceisz August 9, 2012

Hi Radu,

thank you for the suggest!

Do you know about how many minutes does the integrity check take? Can the users use the Jira while this check?

Thanks,
Rumi

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Renjith Pillai
Renjith Pillai
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August 9, 2012

Best is to read this article https://confluence.atlassian.com/display/JIRA/Using+the+Database+Integrity+Checker

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