We were unable to submit your request - Customer Portal Error

[Bianca Rampton]

I have set up a request type for a service desk project which has been created with a custom issue type and workflow. The fields that are required have been added to the request screen. However when I input the request details and click create I receive the error message below: 

image2016-4-7 14:38:21.png

I have re added the request type, I have removed the issue type from the issue type scheme, re added the issue type to the workflow it is associated with and re-indexed the project and JIRA. There are no other request types receiving this error however it is the only request type associated with this issue type. I am a JIRA system administrator and have the correct permissions as well.

Can anyone provide some insight as to what I might have missed that could be causing this? 

JIRA service desk version 3.1.2

[Nic Brough -Adaptavist-]

Does the log show any errors at the time it throws this error?

[Bianca Rampton]

Sorry Nic! That would have been helpful..here you go

2016-04-07 16:06:38,867 http-nio-8080-exec-167 WARN 007822 966x320514x1 1x51v5a 192.168.150.52 /servicedesk/customer/portal/27/create/345 [c.a.s.p.a.i.e.whenhandler.event.AllEventListenerEventWhenHandlerVisitor] Event when handler execution of com.atlassian.servicedesk.plugins.automation.servicedesk-automation-modules-plugin:issue-created-automation-rule-event-when-handler failed with error error.retrieving.project : 'error.retrieving.project'

2016-04-07 16:06:38,883 http-nio-8080-exec-167 ERROR 007822 966x320514x1 1x51v5a 192.168.150.52 /servicedesk/customer/portal/27/create/345 [c.a.s.internal.rest.CustomerWeb] Unexpected error creating request '[I18nErrorMessage(sd.portal.error.issue.wrong.request.type,List())]' : com.atlassian.servicedesk.internal.feature.customer.portal.WrongRequestType$

[Nic Brough -Adaptavist-]

Ok, I think what's happening is that you have set up an automation rule that is tied to the request and it's trying to do something clever.  But the project and/or desk has been reconfigured and invalidated what it's trying to do.