I am attempting to cancel our on-demand account, but there is no 'cancel subscription' option for my account on the my.atlassian.comsite. I did notice that the account is flagged as not to auto renew. Please advise.
I did see that page and attempted to follow the directions, however there is no <Cancel Subscription> button menioned in line 3. Since we are not set to auto renew via credit card, it could be the system will automatically lock us out of our account after the expiration date.
To cancel your subscription to Atlassian OnDemand (including evaluation accounts), please follow the instructions below:
If you would like a backup of the data in your Atlassian OnDemand instance, please see the instructions on this page.
The Atlassian OnDemand subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.
Hello Dan,
Did you follow the steps listed in the OnDemand managing page?
Here is the link with the steps they list on how to cancel your subscription:
https://www.atlassian.com/licensing/ondemand#managingatlassianondemandsubscription-11
Cheers,
Benito Picarelli
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I did see that page and attempted to follow the directions, however there is no <Cancel Subscription> button menioned in line 3. Since we are not set to auto renew via credit card, it could be the system will automatically lock us out of our account after the expiration date.
To cancel your subscription to Atlassian OnDemand (including evaluation accounts), please follow the instructions below:
If you would like a backup of the data in your Atlassian OnDemand instance, please see the instructions on this page.
The Atlassian OnDemand subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.