We use the structure addon and only see three dots since today

[Ruben Messerschmidt]

Did someone saw this problem before? 

I think our permissions are right and yesterday it worked well.

Do you know which permissions i have to check?

[David Niro]

Hello @Ruben Messerschmidt ,

Welcome to the Community!

Global Permissions will be the first to check.  Especially the Browse Users and Groups one.  There is more information in the link provided.

One other quick thing to check would be the Owner of the structure.  Have they recently been anonymized or access removed.  All of the Generators "run as" this user, so if they no longer have access to the issues, the structure will appear blank.

Please also feel free to contact our support team directly via support@almworks.com or through our customer portal support.almworks.com

Best,
David

[Alex Pogan]

@David Niro 
Hi

Could you please help
Have similar behaviour - three dots for all data except Assignee
All is done according description
https://wiki.almworks.com/documentation/structure/latest/cloud/setting-global-permissions-130884822.html

We use Security Levels in some Issues
But I'm an owner of the structure and my user see issues with security levels (in filters or directly). So according security level settings I see issue but not see them in Structure

What can be the problem here ?

Thanks in advance
Alex

[David Niro]

Hello @Alex Pogan ,

Apologies for the delay.

It is hard to say what could be the cause in this case.  Please contact our support team directly via support@almworks.com or through our customer portal support.almworks.com .

We can review all of your settings and try to determine the cause.

Best,
David