We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal.

Hi,

We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal. Customer, Email and Phone to start

JIRA Info

Uptime1 month, 2 days, 21 hours, 54 minutes, 32 seconds
Version7.1.2
Build Number71006
Build DateWed Mar 09 00:00:00 GMT 2016
Build Revision8e7e3091c211bab4b45730515b8b1591e99b0c1c
Atlassian Partner 
Installation TypeStandalone
  

 

1 answer

0 votes
Gerry Tan Atlassian Team Sep 08, 2016

One solution is to configure a JSD automation webhook "then" action. Create a rule to fire a webhook when a ticket is created, code your own endpoint which uses JIRA update issue REST API to populate the value of those fields.

Some doc links you might find useful:

 

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