We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal.

Hi,

We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal. Customer, Email and Phone to start

JIRA Info

Uptime1 month, 2 days, 21 hours, 54 minutes, 32 seconds
Version7.1.2
Build Number71006
Build DateWed Mar 09 00:00:00 GMT 2016
Build Revision8e7e3091c211bab4b45730515b8b1591e99b0c1c
Atlassian Partner 
Installation TypeStandalone
  

 

1 answer

0 vote
Gerry Tan Atlassian Team Sep 08, 2016

One solution is to configure a JSD automation webhook "then" action. Create a rule to fire a webhook when a ticket is created, code your own endpoint which uses JIRA update issue REST API to populate the value of those fields.

Some doc links you might find useful:

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

93 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you