We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal. Customer, Email and Phone to start
|Uptime||1 month, 2 days, 21 hours, 54 minutes, 32 seconds|
|Build Date||Wed Mar 09 00:00:00 GMT 2016|
One solution is to configure a JSD automation webhook "then" action. Create a rule to fire a webhook when a ticket is created, code your own endpoint which uses JIRA update issue REST API to populate the value of those fields.
Some doc links you might find useful:
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs