We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal. Customer, Email and Phone to start
|Uptime||1 month, 2 days, 21 hours, 54 minutes, 32 seconds|
|Build Date||Wed Mar 09 00:00:00 GMT 2016|
One solution is to configure a JSD automation webhook "then" action. Create a rule to fire a webhook when a ticket is created, code your own endpoint which uses JIRA update issue REST API to populate the value of those fields.
Some doc links you might find useful:
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