We have problems with Jira, our server administrator found the problem is caused by indexes problems

We have problems with Jira, our server administrator found the problem is caused by indexes problems.

Please your help, I add the catalia log.

Thanks!.

 

12 answers

0 vote
Steven Behnke Community Champion Jun 10, 2016

I tagged your question with Misc Custom Fields since you're relying on that add-on.

Someone has created Calculated Fields in your instance and they're logging errors very heavily. If you could share the source of the calculated field in question we could help you debug it.

I share the source of the calculated field.

 

I share the source of the calculated field.

 

I share the source of the calculated field.

 

0 vote
Steven Behnke Community Champion Jun 14, 2016

Questions:

  • Who wrote these fields?
  • Why can they not support you?
  • What version of JIRA do you have?
  • Did you recently update JIRA?
  • What version of Misc Calculated Fields do you have?
0 vote
Mahesh S Community Champion Jun 14, 2016

I believe we have to re work on all your groovy scripts. Kindly confirm this by running these scripts from script runner scripted fields (you can see the outputs there itself).

If all the scripts return errors, please share the requirements for the scripts you use. Maybe we will be able to help you.

0 vote
Steven Behnke Community Champion Jun 14, 2016

This is not script runner, this is misc custom fields. 

It does not use groovy, it uses beanshell.  

 

  • Who wrote these fields?
    The JIRA administrator.

  • Why can they not support you?
    He don't know.

  • What version of JIRA do you have?
    Atlassian JIRA Project Management Software (v6.3.10#6340-sha1:7ea293a) 

  • Did you recently update JIRA?
    We update one half year ago.

  • What version of Misc Calculated Fields do you have?
    I questioned to the JIRA administrator.

 

How can I identify What version of Misc Calculated Fields do I have?.


Please, your help.

0 vote
Steven Behnke Community Champion Jun 16, 2016

You can find the version of Misc Calculated Fields you have by looking in the Manage Add-on section. You admin will have to check what version of the plugin is installed.

This is difficult to test for you. I do not have a JIRA configured with your custom fields so I cannot just test your scripts out.

It would help me greatly if you could identify a SINGLE error and a SINGLE affected script. Right now you've provided a HUGE list of fields and the entire catalina.out file. I am not sure how to approach it.

 

Versión: 1.5.11

Proveedor: Innovalog

Clave de complemento: com.innovalog.jmcf.jira-misc-custom-fields

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

57 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you