• Community
  • Products
  • Jira
  • Questions
  • We have 2 jira instances. One is on SSL (https) while another is on SSO. We are trying to create application link between SSL and SSO jira instances but we are not able to configure application link

We have 2 jira instances. One is on SSL (https) while another is on SSO. We are trying to create application link between SSL and SSO jira instances but we are not able to configure application link

Hello,

We are using siteminder for SSO and we have written custom SSO authenticator similar to https://docs.atlassian.com/atlassian-seraph/latest/sso.html

Added changes mentioned in link provided to our authenticator but still not able to configure link
https://answers.atlassian.com/questions/148322/how-to-make-a-custom-sso-authenticator-work-with-application-links

When creating reciprocal link from SSL to SSO instance we are getting below error

Unable to auto-configure a Consumer as the remote Consumer-Info could not be found.

Also both instance SSL certificates are imported in trusted store so ideally we should not get above error but not sure why we are getting this error when linking with instance with SSO authenticator (Siteminder)

 

Thanks,

Taha

1 answer

0 vote

Hi Taha, 

SSO shouldn't be an issue. However, other things might causing this:

  • Are the base urls correctly set in both the instances?
  • Are they reachable from the each of their servers via the configured base url?
  • Is there any proxy setup? If so, bypassing the proxy for testing purposes might work.
  • Are you using the same url while entering the link for the application?

 

Also, please take a look on this questions which has a similar behaviour:

https://answers.atlassian.com/questions/230871

 

Cheers,

Renato Rudnicki

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

134 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you