We can't log in to JIRA this morning. Is the server down?

We can't log in to JIRA this morning. Is the server down?

9 answers

0 votes

I think you're asking the wrong people.

We're a community of end-users.

If you're using OnDemand, you should contact atlassian OnDemand/Cloud support (at https://support.atlassian.com) and if you're running your own servers, then your own support team.

0 votes

Um, you don't know what type of system this is. We don't know if it's OnDemand/Cloud or a server installation on site. You don't know what the error messages or symptoms are, so you can't just assume it's LDAP - it could really be that the server has died, DNS has changed/died, Jira has halted, or, or, or.

If you are going to randomly guess like that, you need to detail ALL the possible alternatives, or, better, get some information about the symptoms. Or you could easily waste time going in completely the wrong direction!

try login with local jira admin user.

If you are using AD, please check LDAP connection details under Administration->Users Management-> User Directories.

We faced this kind of issue where we changed LDAP server port in jira

Hello Lian.

With the information provided we can't say if the server is down or not.

So if you can please post the answer for these few questions

- Can you access JIRA's Home Page? If yes what kind of error appears when you try to login

- Can ping your JIRA ip address?

- Which port are you using for JIRA? The default 8080 or some custom port?

With that kind of information we can help you better.

Best regards.
Diego Zarpelon
Atlassian Jira Support Engineer

0 votes

Lian, we need more information regarding your issue. Could be many things.

I was able to get to JIRA's homepage https://epmsdash.atlassian.net/secure/Dashboard.jspaand see the login icon but nothing after that. It won't give me the login prompt or see any of my tickets. I think we are using 8080 as the port.

By the way, how do I upload a screenshot to this forum?

Did you tried to use this url?

Can you login on that page?

You can upload images using the blue arrow besides 'code' on the toolbox right above the comment.

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