We are not receiving some tickets sent thought email.


Some of our clients send us the tickets using the email that we have associated with the Project. However, we are not receiving these emails. Some of the tickets we received but now and then we get the case in which the client emails me directly to my email, copying the email sent to the support email associated with the project, and we never received. 

What can be causing this? How can we resolve it?

1 answer

Hi Angela, I believe the best way to proceed is by contacting Atlassian Support, but you can check first if users are filling the email content properly (adding the information on title and body of the email).

You can refer to this article to reveiw your configuration as well:



Rodrigo Silvsa

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

212 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you