We are no longer able to login in JIRA

When we try to login, the login page always come back over and over. Also we have this message in our Dashboard :

*************************************************************
Dashboard Diagnostics: Mismatched URL Scheme

JIRA is reporting that it is using the URL scheme 'https', which does not match the scheme used to run these diagnostics, 'http'. This is known to cause JIRA to construct URLs using an incorrect hostname, which will result in errors in the dashboard, among other issues.

*************************************************************

The last change we made is to deactivate the default administrator account, since my account is member of the administrator group. We done that because we recently bought a 3 users licence and the administrator account was the 4th one. We were also charging data directly into the database via a script. (We can provide more détails about this).

We tried to reboot the Ubuntu virtual machine many times with no success. We also tried to restore to a 13 days old snapshot before the issue and we have the same problem.

1 answer

0 vote

Two things:

1. You say "We were also charging data directly into the database via a script"

NO.  Stop doing that now, and ideally go back to a backup you took before you started doing.  It does not work, you will break your system.  Never never never run database changes to a Jira database while it is running, and generally, don't do it even when it's stopped.

2.  The error message you're getting is likely to be because of a misconfiguration in the proxy connector.  What do you have for your base url and for the scheme in <jira install>/conf/server.xml ?

Thanks for the quick response !  I think we broke our database because of direct data charging.  We are new to JIRA and we learn from our errors.  We are currently creating a new Ubuntu server with a fresh install.  Our goal is to import data from our current CMDB (C2) to JIRA Insight.  I think the good way to import data is by using the import/export tool in JIRA.  Is it possible to import data from an excel file ?  If yes, what is the correct formating ?  Thanks !

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

652 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you