Ways to distinguish JIRA tickets with attachments?

We have JIRA users who want to scan reports and attaching the reports as PDFs in a JIRA ticket. The request is if there's a way to separate the JIRA tickets with particular attachments apart from other JIRA tickets in the project. So far here are my options, but I feel like there's a more flexible and easier way to give the user what they want.

1. Options...

  • a. When an email is sent and ticket is created, a staff member will assign the ticket a particular label. Then set a filter to search on the particular label.
  • b. Create a new workflow transition button and set a workflow Post Function by adding a Parameter to Function. When staff selects the new transition button, the Post Function will update the custom labels field with a particular label.
  • c. Create a checkbox custom field. When staff member clicks on a transition button, a transition screen will appear with the checkbox, staff member will select the check box. A filter will be set whether the checkbox field is empty or not.

Thoughts anyone?

Thank you,

Pei

4 answers

1 accepted

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Script runner plugin has a jql function where you can search for issues with attachments with a particular name or extension, issueFunction in hasAttachments ("pdf").

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Henning Tietgens Community Champion Apr 02, 2013

You can use JIRA Suite Utilities plugin and create a "Number of attachments" custom field which you can use to filter the issues accordingly.

Henning

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Hi,

I'd vote for add the label manually and use a filter to search those tickets. I think that some times the most simple solution is the best choice.

Cheers

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Thanks everyone for your responses!

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