Way to force choice of Issue Type?

[Doug Varn]

Another question (I've had a lot today) ;)

It appears our users often choose the wrong Issue Type and this is mostly because they don't think about it or notice the field. A choice is already made, though it's a required field, and they can carry on filling out the issue without thinking twice what choice was defaulted.

Is there a way to make the Issue Type default to a "choose one" (valueless) option?

[Renjith Pillai · Accepted solution]

No :( it's a bug - https://jira.atlassian.com/browse/JRA-30620

[daphna tsachor]

Same here - huge problem!! Please keep me posted when there's a solution

[Toni Mofardin]

This is also a big problem in our company. Anyone found any solution?

[Andrew Hancox]

This is a really big problem for me. We filter issue types to different teams and right now people don't pay attention when creating the issue. Having a default type of None would solve this problem.

[Paul Greig]

Hi Doug,

You certainly can define an issue type scheme and associate it with a project, the default issue type can be set as 'None'. There is a great guide available here outlining the process: https://confluence.atlassian.com/display/JIRA/Associating+Issue+Types+with+Projects

Thanks,

Paul

[Doug Varn]

Thanks. I do see that you can edit an issue type scheme and choose a default issue type of "none", but strangely, I still don't see a "none" in the drop-down list, and definitely not by default. I tried it across all my issue type schemes and created a new issue in a variety of places, but I still don't see any default to "none".

[Paul Greig]

Hi Doug,

Correct, the 'None' option only ensures the default choice is actually the first issue type listed in the Issue Type Scheme.

[Doug Varn]

Ok, thanks, but not what I'm looking for exactly. Again, I find people often don't even notice what type of issue they're reporting and forcing them to choose here I think would help.

[Katie.Schrack]

I can't believe Atlassian has not added an additional toggle to disable this functionality and allow the Jira admin to force users to ALWAYS select the issue type field. 

[Roel Vlemmings]

Me neither. I do this myself all the time. Creating a story when I meant to create a task or an epic. It's really annoying.

[Melody KirkWagner]

Agreed!