Watching NOT receiving notification

The notification scheme is set to send notice to watchers of issues when an issue is assigned or commented, but no notification is being received. Is this due to the User Profile "Notify me" setting?

2 answers

1 accepted

The watchers are associated with the ticket (reporter and assignee) but the reporter is not receiving any comments when posted by the assignee. The only notification turned on for comments is the watcher. Any other suggestion?

0 votes
Joe Wai Tye Atlassian Team Jun 25, 2014

Hey Corey, if the change was done by the same user, then indeed, if the 'Notify Me' setting is disabled, he/she would not receive any notifications.

For example, let's say in my account settings, I set it to not notify me of my own changes. Then, whenever I perform any changes, I will not receive any notifications.

However, if there are other watchers in the ticket, they should still receive notifications. Is this the case here?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,979 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot