Watchers not notified when comment submitted via reply to notification email

Travis Ricks February 13, 2015

Steps to reproduce:

  • User A is a watcher of a ticket and receives an email notification of a comment.
  • User A replies to this message through their email client.
  • Comment shows up in JIRA, BUT other watchers do not receive an email notification of this comment that was created via email.

 

Does anyone know how to enable this functionality? Does a custom event need to be created?

 

2 answers

0 votes
Evangelos Vrocharis March 5, 2015

You are probably affected by this: https://jira.atlassian.com/browse/JRA-41226

0 votes
Paulo Junior
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 13, 2015

Hi Travis,

I've done some tests in my instance and it worked just fine. I would recommend you to raise a support ticket for further investigations.

 

Regards,

Paulo.

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