Want to setup an auto-reply when users send an email to JIRA

Does anyone have a way of sending an auto-reply to the user that is sending an email to JIRA and is not a user? We have given everyone the ability to send an email that will create an issue, but for users that are not created in JIRA, we have to manually email a reply to them with the issue information.

Thanks,

Dan

1 answer

Hi Dan

From the box, since JIRA can only use its local database to read/catch the user email addresses, the application will requires to use a third party plugin like JEMH (https://studio.plugins.atlassian.com/wiki/display/JEMH/JEMH+Home) in order to extend the default mail handler feature. However, this is not possible in an AOD instance regarding restricted function policy (https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand).

Also, I've found the following improvement request which might be related to it:

https://jira.atlassian.com/browse/AOD-5649

Cheers,

Paulo Renato

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Monday in Jira Software

Implementing Jira in Small Business

Introduction This article will give insight on how a small software development department implemented Atlassian products to enhance and streamline the business process. The privately held company h...

303 views 2 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you