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Want to map fields in ticket as per mail body and add CC people as watchers in Scripted mail handler

Hello,

Can you please provide me code for scripted mail handler in which all the users in CC will be added as watchers after ticket creation.

Also, I need code from which I can map ticket fields from body of mail sent to create the ticket. For Ex in mail body if there's point called Requested For: "user id" then in ticket that "user id" should be assigned to Requested By field in ticket.

Best Regards,
Shrikant Mandlik

 

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