Visibility to ticket details

In the customer view of our tickets, some DO show  the originally submitted ticket details at the bottom of the list of ticket updates (chronologic).  Other tickets do not show the original ticket detail?

 

Why? - we want the original ticket details (submitted) visible to the customer always.

2 answers

0 vote
Gaston Valente Community Champion Mar 15, 2017

Check if the ticket has a Customer Request type.

This usually happen when the ticket has this field empty

 

 

Gaston Valente Community Champion Mar 15, 2017

Here i find a screen with the location of the field at the issue screen: https://jira.atlassian.com/secure/attachment/165079/SD%20Customer%20Request%20Type.PNG

Ding Ding... you get the prize! Thanks

Gaston Valente Community Champion Mar 15, 2017

great it worked!

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