In the customer view of our tickets, some DO show the originally submitted ticket details at the bottom of the list of ticket updates (chronologic). Other tickets do not show the original ticket detail?
Why? - we want the original ticket details (submitted) visible to the customer always.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG