View all customer requests on customer portal

Right now, on the customer portal, I can only see 'Support' requests but not my other types (bug and feature request).

They seem to use a different workflow, but I don't see how I can enable viewing of all reuest types on the portal ?

1 answer

1 accepted

1 vote

Hi @Julien Berta,

  1. Are your other request types created in the same Jira Service Desk project? 
  2. If so, have they been created through the customer portal or from within Jira (check what you see in issue details at the channel field)?

Screen Shot 2018-01-05 at 20.02.16.png

(screenshot from Jira Cloud, but you will find similar information in Jira Server on the right hand side of the ticket, below the SLA and people section)

If the answer to question 1 is "yes" and to question 2 is not "Portal", then check whether the Customer Request type is filled out for bugs and feature requests.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

244 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you