View all customer requests on customer portal

Right now, on the customer portal, I can only see 'Support' requests but not my other types (bug and feature request).

They seem to use a different workflow, but I don't see how I can enable viewing of all reuest types on the portal ?

1 answer

1 accepted

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Hi @Julien Berta,

  1. Are your other request types created in the same Jira Service Desk project? 
  2. If so, have they been created through the customer portal or from within Jira (check what you see in issue details at the channel field)?

Screen Shot 2018-01-05 at 20.02.16.png

(screenshot from Jira Cloud, but you will find similar information in Jira Server on the right hand side of the ticket, below the SLA and people section)

If the answer to question 1 is "yes" and to question 2 is not "Portal", then check whether the Customer Request type is filled out for bugs and feature requests.

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