View Attachment in Service desk


When I upload the attachment in jira,user does not see this attachment in service desk.Why??

Please Guide Me.

2 answers

2 accepted

2 votes

Hi Marzi,

You'll need to link the file as an attachment when creating a comment (and using Respond to Customer as the comment type).

To do this for an already-uploaded attachment:

1. Start typing a comment

2. Use the attachmenticon button in the editor to link to your uploaded file

3. You'll see the markup/preview for the attachment added in your comment

4. Finish typing the comment and click "Respond to Customer"

For more information on how attachments work for Service Desk, check out this knowledgebase article.


P.S. If you feel like this answer helped, please hit the checkmark to the left to mark it as answered. This helps us focus our efforts on unsolved questions. Thanks!

Thanks for your help.

Workaround : Do not use "space" or characters like  (+%&/-) in the attachements/files name.

Thanks for your help.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot