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Vendor Desk

Hi,

would it be possible to invert Jira Service Desk to Vendor Desk to manage and track vendors issues?

 

Thx.

1 answer

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I am not sure what you mean by "invert", but if it means "use Jira Service Desk to gather and track issues our vendors raise with us", then yes.

I know of a lot of places that do that - they tend to have separate Service Desks for customers and vendors (or other people with different relationships), but they do use Jira as the first point of contact for all sorts of people.

 Instead of collecting issues from customers, I would like to distribute issues/task to our suppliers and then track the CAPA process and status.

So your suppliers would need to be service desk agents?  Who would be raising the requests?

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