I am not familiar with Service Desk and just inherited an instance to manage. I see they have used a field called "SLA Applicable" in the Service Desk Request form. This is a drop down and has a couple of values. I can't seem to find where these values are coming from. They are not in the list of SLAs. How do I modify these? Appreciate any help.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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