I am not familiar with Service Desk and just inherited an instance to manage. I see they have used a field called "SLA Applicable" in the Service Desk Request form. This is a drop down and has a couple of values. I can't seem to find where these values are coming from. They are not in the list of SLAs. How do I modify these? Appreciate any help.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG