Value "Unknown" in version selection list

Is there a way to remove the value "Unknown" from the version selection dropdown?

We have projects that have a required version field, and we want them to pick a valid version. "Unknown" is presented in the selection list, even though it is not in the version list for the projects.

2 answers

1 accepted

1 vote

"Unknown" is what Jira displays for "no version data". It's for us humans who don't necessarily understand that a blank line on a drop-down list means "no data"

The question here is about determining what you *actually* want to happen here. There are four options:

  1. You want your users to always fill in a version and not offer "unknown". Make the field mandatory
  2. The field is optional, and you want a clear indication that the version can be left empty. Keep the current behaviour and educate your users that "unknown" is the display for "no data"
  3. The field is optional, but you want to rename "unknown" to something more relevant. I think you might be able to do this with the in-place translations, but if not, then you need to look up "customising text in Jira"
  4. The field is optional, but you want rid of "unknown" and to offer the user a blank option with no indication that there is an option for "no data". You'll need to hack some code to remove the display of "unknown"

Yes, you'll see it when searching etc, because it may be a valid option. It shouldn't let you use it though.

Thanks, Nic.

We have made the field required, but still see Unkown as an option. Is this because some of the issues may have no data in this field, from when the field was optional?

Jim

Thanks, Alexey, for the reference. Our problem is not how to make the field required, but rather how to disallow the value of "Unknown" from being selected.

Some teams actually use "Unknown" as a version for their project, and it is included in the project version list. Other teams wish to have their members select one of the actual releases for the project. These teams do not have "Unknown" as a release for their project, but it shows up in the selection list anyway.

We need to understand why they can select "Unknown" when it is not in their project's version list.

Thanks!

Jim

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

59 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you