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Using the Jira Mac App, whenever I press a key, the app crashes

Reproduction steps:

  • Set your keyboard layout to Colemak
  • Open the Jira native app for Mac
  • Press a key on the keyboard


Process: Jira [83563]
Path: /Applications/
Identifier: com.atlassian.jira.mac
Version: 130.0.0 (130.0.1307)
App Item ID: 1475897096
App External ID: 842205617
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Jira [83563]
User ID: 501

Date/Time: 2021-06-22 11:22:19.373 +1000
OS Version: macOS 11.0.1 (20B50)
Report Version: 12
Bridge OS Version: 5.0.1 (18P2561)
Anonymous UUID: EB0078F3-C697-0EFF-D693-E750DBF399F3

Sleep/Wake UUID: CCB830C3-48DF-43B3-9011-A370C3F42C3C

Time Awake Since Boot: 220000 seconds
Time Since Wake: 1800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue:

Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffee0b8adc8

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [83563]

VM Regions Near 0x7ffee0b8adc8:
MALLOC_LARGE_REUSABLE 7fb0d0000000-7fb0d2000000 [ 32.0M] rw-/rwx SM=PRV
--> STACK GUARD 7ffedd38b000-7ffee0b8b000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffee0b8b000-7ffee138b000 [ 8192K] rw-/rwx SM=ALI thread 0

Thread 0 Crashed:: Dispatch queue:
0 0x00007fff2114fdbc NSClassFromString + 60
1 0x00007fff57714134 __UIAccessibilitySafeClass + 69
2 0x00007fff78f0c669 -[UIViewAccessibility _accessibilityIsFKARunningForFocusItem] + 47
3 0x00007fff78eb5637 -[UIResponderAccessibility _keyCommands] + 77
4 0x00007fff44ecc2ea -[UIResponder _keyCommandForEvent:target:] + 176
5 0x00007fff44ecc626 -[UIResponder _keyCommandForEvent:target:] + 1004



Can we get non-qwerty support enabled in Jira for Mac?

1 answer

0 votes
Jack Community Leader Jun 21, 2021

I might suggest reporting this to Atlassian support.

When I try to do that it funnels me back here, so here I am.

Jack Community Leader Jun 24, 2021

Ah…so you are on the free version thus limited support to Community. I will see if I can tickle someone that works for Atlassian. 

Like Dave Liao likes this

I know our client pays for it, I just am not an admin and don't really want to bother the admin as we're part of a consulting team that's helping out.

Happy to provide any details to Atlassian support if I have a way to contact them. It's reproducible immediately 100% of the time by just pressing any key, so should be pretty easy to fix.

Jack Community Leader Jun 24, 2021

Thanks for the additional info. So we aren’t dealing with free but rather you are not listed as technical contact for the instance. That being the case I would recommend reaching out to the admin to contact support. I would also ask other users to see if they can reproduce. I may try later myself. I don’t use the app personally though I use a Mac.

Alrighty, I'll just keep using the web version then.

Dave Liao Community Leader Jun 24, 2021

@Kevin Brown - out of curiosity, does the app work if you set your keyboard to another keyboard layout?

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