Using the Jira Mac App, whenever I press a key, the app crashes

[Kevin Brown]

Reproduction steps:

• Set your keyboard layout to Colemak
• Open the Jira native app for Mac
• Press a key on the keyboard

Result:

Process: Jira [83563]
Path: /Applications/Jira.app/Contents/MacOS/Jira
Identifier: com.atlassian.jira.mac
Version: 130.0.0 (130.0.1307)
App Item ID: 1475897096
App External ID: 842205617
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Jira [83563]
User ID: 501

Date/Time: 2021-06-22 11:22:19.373 +1000
OS Version: macOS 11.0.1 (20B50)
Report Version: 12
Bridge OS Version: 5.0.1 (18P2561)
Anonymous UUID: EB0078F3-C697-0EFF-D693-E750DBF399F3

Sleep/Wake UUID: CCB830C3-48DF-43B3-9011-A370C3F42C3C

Time Awake Since Boot: 220000 seconds
Time Since Wake: 1800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffee0b8adc8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [83563]

VM Regions Near 0x7ffee0b8adc8:
MALLOC_LARGE_REUSABLE 7fb0d0000000-7fb0d2000000 [ 32.0M] rw-/rwx SM=PRV
--> STACK GUARD 7ffedd38b000-7ffee0b8b000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffee0b8b000-7ffee138b000 [ 8192K] rw-/rwx SM=ALI thread 0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff2114fdbc NSClassFromString + 60
1 com.apple.AccessibilityUtilities 0x00007fff57714134 __UIAccessibilitySafeClass + 69
2 com.apple.UIKit.axbundle 0x00007fff78f0c669 -[UIViewAccessibility _accessibilityIsFKARunningForFocusItem] + 47
3 com.apple.UIKit.axbundle 0x00007fff78eb5637 -[UIResponderAccessibility _keyCommands] + 77
4 com.apple.UIKitCore 0x00007fff44ecc2ea -[UIResponder _keyCommandForEvent:target:] + 176
5 com.apple.UIKitCore 0x00007fff44ecc626 -[UIResponder _keyCommandForEvent:target:] + 1004

..etc

Can we get non-qwerty support enabled in Jira for Mac?

[Mudit Saxena]

Facing the same issue for about 3-4 months now. And I am not using Colemark.

Application lets me navigate through issues and pretty much everything but the moment I press a key on the keyboard, it crashes every single time. The key press doesn't even have to be in an input box. Pressing any key while keeping Jira app in focus on any screen of the application from the moment it is launched, results in a crash.

I have tried this with English ABC, English ABC - India, English ABC - Extended, English U.S., and English U.S. International - PC.

This doesn't seem to be an issue related to Keyboard layouts.

I tried to delete cache and tried after re-login in too:

rm -rf ~/Library/Containers/com.atlassian.jira.mac/Data/Library/Caches

rm -rf ~/Library/Containers/com.atlassian.jira.mac

I can send crash logs.

@Carlos Khatchikian can you help us with this?

[Mudit Saxena]

Just upgraded to MacOS BigSur 11.6 (20G165) from 11.0.1 (20B50). That solved it for me. Thanks

[Jack Brickey]

I might suggest reporting this to Atlassian support.

[Kevin Brown]

When I try to do that it funnels me back here, so here I am.

[Jack Brickey]

Ah…so you are on the free version thus limited support to Community. I will see if I can tickle someone that works for Atlassian. 

[Kevin Brown]

I know our client pays for it, I just am not an admin and don't really want to bother the admin as we're part of a consulting team that's helping out.

Happy to provide any details to Atlassian support if I have a way to contact them. It's reproducible immediately 100% of the time by just pressing any key, so should be pretty easy to fix.

[Jack Brickey]

Thanks for the additional info. So we aren’t dealing with free but rather you are not listed as technical contact for the instance. That being the case I would recommend reaching out to the admin to contact support. I would also ask other users to see if they can reproduce. I may try later myself. I don’t use the app personally though I use a Mac.

[Kevin Brown]

Alrighty, I'll just keep using the web version then.

[Dave Liao]

@Kevin Brown - out of curiosity, does the app work if you set your keyboard to another keyboard layout?