I'm trying to implement a "follow up system" for our service desk to follow up on JIRAs that gets left behind and lost in space. Since we have a certain set up for JIRA, I don't need alternative ways for a follow up system, I just need help with one last piece of the puzzle.
We have a Project that is tracking support tickets from a customer (C)
And we have an internal Project restricted to us at the Service Desk (SD)
So, I created a Transition on the (C) workflow, that doesn't change the issue status, and named it "Follow".
Transition is available to ALL steps in the workflow.
Transition View: 'Follow' Screen (This screen contains only one custom field; Follow up Date [we cannot use the regular Due date field, but it is the same, a Date picker])
"Only users in group servicedesk-staff can execute this transition." We want this button (transition) to be restricted to our Service Desk.
Script workflow function : Clones an issue and links.
Issue will be cloned to project SD
With issue type: Follow up
The idea is to, with only one button, start tracking the (C) ticket using the cloned (SD) ticket, on the (SD) ticket we'll use this custom field date picker to pick a follow up date. We don't want the customer to see this Follow up Date -field on the (C) ticket.
The problem I'm having is:
When i click on the "Follow"-transition, the Date picker shows, but when i set a date, this date is not set on the cloned (SD) ticket. Also, I don't want the customer to see this field on the (C) ticket.
So, is there a way to only set the date on the (SD) ticket using this transition?
Thanks a lot in advance!
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