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Using email to create a service desk ticket - how do those copied on the email get added as watchers on the ticket?

 

1 answer

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Accepted answer

Hi @Rob Sterling,

While configuring your mail handler, check the "CC Watchers" option:

Select this check box if you want JIRA to automatically add JIRA users to the issue created, where those users' email addresses (registered with their JIRA accounts) match addresses encountered in the To:Cc: or Bcc: fields of the email message received

information Please note that when an issue is created, new JIRA users created by the Create Users option (above) cannot also be added to the issue's watchers list by this CC Watchers option. JIRA users must already exist in JIRA's userbase, and must have an email address

Thanks Georges, I will give that a try.

Hi Georges, I looked in the global mail handlers, and cannot see the option 'cc Watchers' there?Are these instructions for configuring with service desk?

no, these are for JIRA

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