In my workflow, I have a "Reassigned To Customer" state for situations whereby the technician needs further information or the customer needs to validate a particular course of action. From this state, the ticket can transition back to "Under Progress". This is the generic state which denotes that the technician is actively working on the ticket.
Is it possible for the customer to transition the ticket from "Reassigned To Customer" to "Under Progress" using the service desk portal?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs