In my workflow, I have a "Reassigned To Customer" state for situations whereby the technician needs further information or the customer needs to validate a particular course of action. From this state, the ticket can transition back to "Under Progress". This is the generic state which denotes that the technician is actively working on the ticket.
Is it possible for the customer to transition the ticket from "Reassigned To Customer" to "Under Progress" using the service desk portal?
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