Using Script Runner Built in Scripts to escalate issue and add comment

I am using the Built in Script - Escalation Service - to transition the issue and add a comment. The transition is set as the Action and adding the comment is set as the Additional Code. The transition is completed, but the comment never gets added to the issue. Here is what I have set as the Addition Code:

issueInputParameters.setComment('comment goes here')

I have not been able to find any errors or warnings in the logs. I have verified the permissions scheme to ensure the user account being used has permissions to edit and add comments but I am still not getting a comment.

Wwe are JIRA v6.1 and Script Runner v2.1.15

1 answer

1 accepted

1 votes
Henning Tietgens Community Champion Oct 08, 2013

Is there a transition screen? As @Matt Doar commented on the docu page

If the comments are still not appearing check that the transition has a transition screen. If there is no transition screen then the setComment method is ignored

Duh! Thank you Henning, I should have caught that.

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