Using Redmine Importer receive permission error

ok.. so I downloaded Jira just so I can use the Redmine importer.. Point it at Redmine using The Redmine Admin account (has all permissions).. It grabs my list of projects. custom fields. etc. . I walk through all the steps (mappings etc) up to the final import step.. Run the import and get "com.taskadapter.redmineapi.NotAuthorizedException: Forbidden. Please check the user has proper permissions." I'm logged into the local Jira with The account I used to create the instance.. the only account and it has Jira System Admin permissions..

So I can't figure out which use it thinks doens't have permission (again I can't give either any more permissions then they already have).. And yes "Enable REST web service" is checked..

any thoughts? I've already wasted 2 days on trying to get my Redmine data over.. I'd hate to stay on Redmine but I'm not losing 2 years of Redmine data..

2 answers

1 accepted

Turns out there was a bug in the Redmine importer that requires the Redmine project to have Time Tracking enabled. With it out checked the result is a permission error. Enabling it made the import work..

Thanks Gary for rising this issue. Version 1.0.4 of Redmine Importer Plugin solves it.

0 vote
Yilin Mo Atlassian Team Dec 26, 2012

The Redmine import procedure just published recently, as mention https://confluence.atlassian.com/display/JIRA052/Importing+Data+from+Redmine, maybe you can double check that whether it helps.

Otherwise, based on the desctription, seems that the user you're using during the import do not have the permissions to logon the Redmine instance, may be you can also check this point ?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,327 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot