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Using Project Import tool to restore a project, we get the message "The path to the JIRA backup XML file is not valid"

We are attempting to restore an individual project using Project Import tool and get the message "The path to the JIRA backup XML file is not valid". What would cause this? We have tried:

Full path to the file (/opt/tomcat/jira/jira-data/export/2013-Aug-12--0102.zip)

Relative path to TOMCAT_HOME in TOMCAT_HOME in /tmp

Extracted as XML files

Any help from the Jira geniuses will be appreciated!

1 answer

1 accepted

2 votes
Richie Gee Atlassian Team Aug 15, 2013

Hi there,

Instead of placing it on export folder, try placing it on your import folder and only place the file name:

/opt/tomcat/jira/jira-data/import

Copy you file to the above directory and on the import page, only input the file name will do:

2013-Aug-12--0102.zip

Hope this helps :) Cheers

Thanks Richie! This looks like it is going to do the trick. Appreciate the quick response very much.

Richie Gee Atlassian Team Aug 16, 2013

You are very much welcomed :) Can you also accept this answer to benifit the community in case they seach for similar error? This will distinguish between having an accepted answer or not.

Cheers

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